MiContact Center Office incl Business Dashboard rel 6.2 System Admin (T-MICC-9.0-SA)Location
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Audience: End users
Duration: 12 hours: Four hours per day for three days
Course ID: T-MICCO-6.2-SA
This course is designed for system administrators and end users. It is delivered as a remote, leader-led class via web conferencing. MiContact Center Office is a set of modular software applications for informal and formal call-center management.
Each module works with the Mitel phone system to deliver enhanced call-center functionality. Taking advantage of the Mitel phone system’s powerful CT capabilities, MiContact Center Office provides overall improved call handling. This class features extensive, hands-on programming and configuration training.
End users, customer service reps, call-center supervisors, technicians, and system administrators who need a comprehensive overview of the MiContact Center Office capabilities will benefit from this class.
This course covers an overview of these topics:
- Overview of Hunt Groups
- Overview of call segmentation and call modeling
- Hands-on lab exercises and programming of the MiContact Center Office
Additional Recommended Training:
Terms and Conditions:
The information contained in this document is subject to change without notice, and should not be construed in any way as a commitment by MITEL or any of its affiliates or subsidiaries.